Outage in SendGrid

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

Resolved Minor

September 30, 2026 - Started about 12 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery delays affected a subset of Twilio phone numbers sending to Tigo network subscribers in Guatemala. The incident lasted approximately 2.7 hours, during which the root cause was identified and addressed. Service was fully restored with SMS delivery returning to normal operation.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 09/30/2026 06:08AM

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.

IDENTIFIED about 10 hours ago - at 09/30/2026 04:34AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 09/30/2026 03:34AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 09/30/2026 03:29AM

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