Outage in Sense Talent Labs

Chatbot Conversation Errors

Resolved Major

May 09, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team has found Sense Chatbot conversations are experiencing errors when attempting to be interacted with end users. We have identified the error on the API and are actively working on a fix to be deployed. We will provide updates as we have new information.

Components affected

Sense Talent Labs Sense Chatbot

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/09/2023 08:17PM

After monitoring the results of the fix deployed, we are seeing all services function correctly once more. Any end user that may have faced this issue can re-engage the bot to finish any conversation initiated.

If you believe end users are still experiencing issues when interacting with conversation bots, please reach out to support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation

MONITORING almost 3 years ago - at 05/09/2023 06:34PM

We have deployed the fix and are seeing all services restore once more. We will continue to review chatbot conversation status and will provide updates as we monitor.

If you believe end users are still experiencing issues when interacting with conversation bots, please reach out to support team at https://support.sensehq.co/hc/en-us/requests/new to submit a ticket for further investigation.

IDENTIFIED almost 3 years ago - at 05/09/2023 05:31PM

Our team has found Sense Chatbot conversations are experiencing errors when attempting to be interacted with end users. We have identified the error on the API and are actively working on a fix to be deployed.

We will provide updates as we have new information.

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