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This incident has been resolved.
Our remote hands team have cleaned the fibre path and replaced the SFP, and we are now seeing normal RX power on the link.
We will continue to monitor this for the afternoon before closing this status.
Our network engineers are actively addressing an issue involving intermittent connection disruptions observed between Equinix SY4 & Equinix SY1. This could possibly result in some services intermittently changing paths.
We are working with our remote hands team to investigate this situation further to ensure the stability of our service. We appreciate your patience and assure you that updates will be promptly provided on the progression of this matter.
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