Outage in Servers Australia

Loss of inter-capital redundancy

Resolved Minor
September 12, 2024 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

We disabled a link between Equinix SY3 and Equinix PE2 due to intermittent connectivity issues with our backhaul service. Connectivity between NSW and WA is still operational, albeit with reduced redundancy and capacity. We will monitor the situation and provide updates as available. If you are experiencing any issues or have any questions, please raise a case via the MySAU portal, or reach out to our support team via phone on +61 2 8115 8888
Components affected
Servers Australia Sydney Servers Australia Perth Servers Australia Network
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/15/2024 10:27PM

This incident has been resolved.

MONITORING 3 months ago - at 09/13/2024 04:07AM

We have re-enabled the link between Equinix SY3 and Equinix PE2 after notice from the backhaul carrier advising capacity is now available. We will monitor the quality of the connection and close this status when we are satisfied that everything is stable.

IDENTIFIED 3 months ago - at 09/12/2024 07:19AM

We disabled a link between Equinix SY3 and Equinix PE2 due to intermittent connectivity issues with our backhaul service. Connectivity between NSW and WA is still operational, albeit with reduced redundancy and capacity.

We will monitor the situation and provide updates as available. If you are experiencing any issues or have any questions, please raise a case via the MySAU portal, or reach out to our support team via phone on +61 2 8115 8888

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