Outage in Servers Australia

Loss of connectivity to VDC

Resolved Major
October 10, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring has alerted us to a loss of connectivity affecting several Virtual Data Centre environments. Our engineers are currently investigating and we will provide further updates as information becomes available.
Components affected
Servers Australia Cloud Servers
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/10/2024 01:45PM

This incident has been resolved.

MONITORING 2 months ago - at 10/10/2024 11:03AM

Our engineers identified an issue with the VDC (Virtual Data Centre) core routing after a large volume of traffic entered the network.

The SY4 side of the VDC router was restarted and routing returned to normal.

We are currently monitoring network traffic and the VDC core to ensure traffic remains normal.

If you still have issues, please raise a case in the MySAU Portal or call our support team on 1300 788 862.

INVESTIGATING 2 months ago - at 10/10/2024 10:32AM

Our monitoring has alerted us to a loss of connectivity affecting several Virtual Data Centre environments.

Our engineers are currently investigating and we will provide further updates as information becomes available.

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