Outage in Service Fusion

Unable to access *.servicefusion.com, other domains

Resolved Major

August 13, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

Components affected

Service Fusion Admin System - admin.servicefusion.com Service Fusion Worker App Service Fusion vip1, vip2 and other *.totalfsm.com domains Service Fusion QuickBooks Desktop Integration Service Fusion QuickBooks Online Integration Service Fusion Customer Web Portal & Customer Apps Service Fusion API (beta) Service Fusion FusionPay

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 08/13/2025 02:19PM

This incident has been resolved.

MONITORING 5 months ago - at 08/13/2025 12:38PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 08/13/2025 12:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 08/13/2025 11:58AM

The issue has been identified and we are implementing a fix.

INVESTIGATING 5 months ago - at 08/13/2025 11:27AM

We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

Latest Service Fusion outages

'Hmmm' errors - 9 days ago

QuickBooks Online - about 1 month ago

New Customer Creation - about 1 month ago

Cloudfare Outage Impacting Payments - 2 months ago

AWS Recovery - 3 months ago

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