Outage in Service Fusion

AWS Recovery

Resolved Minor
October 20, 2025 - Started 24 days ago - Lasted about 12 hours
Official incident page

Incident Report

A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.
Components affected
Service Fusion Admin System - admin.servicefusion.com Service Fusion Worker App Service Fusion vip1, vip2 and other *.totalfsm.com domains Service Fusion QuickBooks Desktop Integration Service Fusion API (beta) Service Fusion QuickBooks Online Integration Service Fusion Customer Web Portal & Customer Apps Service Fusion FusionPay

Need to monitor Service Fusion outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/20/2025 11:28PM

This incident has been resolved.

MONITORING 23 days ago - at 10/20/2025 09:41PM

AWS has reported improvements in recovery on their end, and we are now seeing Service Fusion systems successfully navigating as expected. While functionality appears stable, our team will continue to actively monitor performance to ensure full resolution and prevent any recurrence.

MONITORING 23 days ago - at 10/20/2025 06:28PM

We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

MONITORING 24 days ago - at 10/20/2025 04:20PM

We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

MONITORING 24 days ago - at 10/20/2025 02:56PM

We are continuing to monitor as AWS continues the recovery process. We will continue to update as additional information becomes available.

MONITORING 24 days ago - at 10/20/2025 01:56PM

We are continuing to monitor as AWS continues the recovery process.

MONITORING 24 days ago - at 10/20/2025 12:48PM

We are continuing to monitor as AWS continues the recovery process.

MONITORING 24 days ago - at 10/20/2025 11:40AM

A fix has been implemented to assist in the recovery of AWS issues from the period of 10 /19. We are monitoring the results.

Latest Service Fusion outages

Unable to access *.servicefusion.com, other domains - 3 months ago
Estimate, job, and invoice accessibility - 3 months ago
Hmmm error upon log-in at admin.servicefusion.com - 5 months ago
Issues accessing *.servicefusion.com, *.totalfsm.com; reduced performance - 6 months ago
Access issues with admin.servicefusion.com, *.totalfsm.com, other domains - 7 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook