ServiceChannel Outage History

ServiceChannel experienced a minor outage where a small subset of scheduled jobs were interrupted due to a cloud provider outage. The incident lasted 5.5 hours, during which the affected jobs could not run as scheduled. The issue was resolved once the cloud provider implemented their fix and restored normal service operations.

ServiceChannel experienced increased latency affecting Dashboard services for 8.7 hours due to an issue with their underlying cloud platform provider. The team worked with the cloud provider to identify and resolve the platform issue. A fix was implemented and monitored before the incident was fully resolved.

ServiceChannel's Universal Connector experienced degraded performance for 87.8 hours, preventing proper processing of connector events. A fix was implemented on April 4th that restored processing of new events, though messages appeared out of sequence as the system processed both old and new messages in parallel. The incident was fully resolved on April 7th after all backlogged messages were processed.

ServiceChannel experienced connection errors that prevented users from accessing the platform, with the login component being affected. The issue was identified and resolved within 9 minutes of the initial investigation.