Outage in ServiceMax

Sync Gateway Service Disruption

Resolved Minor
September 03, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2025 12:02PM

Sync Gateway service is fully operational. This incident has been resolved.

MONITORING 4 months ago - at 09/03/2025 11:06AM

The Sync Gateway service in US region is back to operation and we will continue to monitor to ensure full service recovery.

INVESTIGATING 4 months ago - at 09/03/2025 09:53AM

We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

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