Contact Center Pro Issues

We have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor.

If you are still noticing any connectivity issues, please perform a final status reset: click the Avatar button in the top right corner of the CCPro Portal and select "Refresh User Status".

Thank you for your patience throughout this interruption!

Contact Center Pro is now back online. We have worked with our third-party vendor to address the issue and can confirm systems are recovering. We will remain in a monitoring state to ensure the product remains fully stable.

If you see any lingering issues, please try resetting your status: click the Avatar button (top right) and select "Refresh User Status" via the CCPro Portal: https://ccpro.servicetitan.com/

Thank you for your patience, and we apologize for the interruption.

We have identified a potential fix with our third-party vendor and are currently applying it to restore service for inbound and outbound calls.We will continue to monitor the results closely to ensure stability across all systems.

In the meantime, we still recommend keeping Call Continuity enabled as a precaution until we confirm the issue is fully resolved.

Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified. We recommend enabling Call Continuity to ensure your phones operate smoothly while we work towards a resolution:
https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure#enable-call-continuity

Contact Center Pro continues to experience issues with inbound and outbound calls. We are urgently continuing our investigation with our third-party vendor into the issue and will update you when a fix has been identified.

We are currently experiencing issues with Contact Center Pro, so some ServiceTitan users may be unable to make or receive calls. We are currently investigating the cause and scope of this issue. We will update the status page here as soon as more information becomes available. Thank you for your patience!