Outage in ServiceTitan

Contact Center Pro Issues

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified. In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution. Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 05:06PM

We have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

MONITORING about 2 months ago - at 02/25/2026 04:51PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 02/25/2026 04:50PM

Contact Center Pro has now recovered and We are currently monitoring the system for stability.Please turn off call continuity if you had enabled it: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

INVESTIGATING about 2 months ago - at 02/25/2026 04:17PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/25/2026 03:54PM

Contact Center Pro is experiencing issues with inbound and outbound calls. We are urgently investigating and will update you when a fix has been identified.

In the meantime if you are experiencing issues with calls connecting, please use Call Continuity to keep your phones running smoothly as we work towards a resolution.

Ref: https://help.servicetitan.com/how-to/contact-center-pro-outage-standard-procedure

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