Outage in Shakepay

2FA Codes Delayed for Telus Customers

Resolved Minor
January 30, 2025 - Started 3 months ago - Lasted 32 minutes
Official incident page

IsDown continuously monitors the Shakepay status page and multiple sources to provide up-to-date information. Check back with us for the latest Shakepay uptime status.

Outage Details

An issue with our 2FA service provider is currently affecting a subset of Telus users, preventing them from receiving authentication codes. Thank you for your patience while they implement a fix.
Components affected
Shakepay Authentication
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/30/2025 04:46PM

This incident has been resolved.

MONITORING 3 months ago - at 01/30/2025 04:27PM

A fix has been implemented and SMS codes are being delivered to Telus customers.

IDENTIFIED 3 months ago - at 01/30/2025 04:19PM

An issue with our 2FA service provider is currently affecting a subset of Telus users, preventing them from receiving authentication codes.

Thank you for your patience while they implement a fix.

Latest Shakepay outages

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