Outage in Shakepay

Delayed ETH & USDC cashouts & cashins

Resolved Major
September 30, 2025 - Started 30 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing longer than usual delays for ETH & USDC cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.
Components affected
Shakepay Ethereum cashouts
Latest Updates ( sorted recent to last )
INVESTIGATING 30 days ago - at 09/30/2025 10:17PM

We are seeing longer than usual delays for ETH & USDC cashouts, and are investigating the issue.
Pending transactions will be processed once the incident was resolved.

Latest Shakepay outages

Web app, API performance degraded - 3 days ago
Card Service (Issuing, Digital Wallet Tokenization) problems - 10 days ago
ETH Cashins Delayed - 15 days ago
ETH Cash-out delayed - 20 days ago
Issue with background or scheduled jobs, notifications - 22 days ago

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