Outage in Shakepay

Issue with Support Chat on Android Devices

Resolved Minor

May 08, 2025 - Started 12 months ago - Lasted 2 days
Official incident page

Incident Report

We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.

Components affected

Shakepay Mobile apps

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/10/2025 07:59PM

This incident has been resolved.

MONITORING 12 months ago - at 05/10/2025 06:01PM

The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.

MONITORING 12 months ago - at 05/09/2025 09:07PM

The release of the most recent Android version (3.17.0) is taking longer than expected.

In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application.

Thank you for your patience

MONITORING 12 months ago - at 05/09/2025 03:51PM

A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)

IDENTIFIED 12 months ago - at 05/08/2025 09:02PM

We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this.

In the meantime, please log in via our website to reach our customer support team.

Thank you for your understanding and patience.

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