Outage in Shakepay

Issue with Support Chat on Android Devices

Resolved Minor
May 08, 2025 - Started 5 days ago - Lasted 2 days
Official incident page

IsDown continuously monitors the Shakepay status page and multiple sources to provide up-to-date information. Check back with us for the latest Shakepay uptime status.

Outage Details

We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this. In the meantime, please log in via our website to reach our customer support team. Thank you for your understanding and patience.
Components affected
Shakepay Mobile apps
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/10/2025 07:59PM

This incident has been resolved.

MONITORING 3 days ago - at 05/10/2025 06:01PM

The Shakepay App version 3.17.0 is now available on all devices. Please make sure to update in order to guarantee access to our customer support services.

MONITORING 4 days ago - at 05/09/2025 09:07PM

The release of the most recent Android version (3.17.0) is taking longer than expected.

In the meantime, please log in via our website to reach our customer support team if you encounter any issue via the mobile application.

Thank you for your patience

MONITORING 4 days ago - at 05/09/2025 03:51PM

A fix has been implemented - Please make sure to update to the latest version of the Shakepay App (3.17.0)

IDENTIFIED 5 days ago - at 05/08/2025 09:02PM

We're currently experiencing an issue that prevents some Android users from accessing the support chat via our mobile app. Our team is actively working on an app update to resolve this.

In the meantime, please log in via our website to reach our customer support team.

Thank you for your understanding and patience.

Latest Shakepay outages

E-Transfers Delayed - 11 days ago
3rd party e-Transfer cash-out delayed - 12 days ago
ETH Cashouts Delayed - 18 days ago
Delayed BTC cashins - 20 days ago
Delayed BTC cashins - 20 days ago

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook