Unexpected Sharpen Q phone disconnections (IZ0)

WebRTC updates are deployed. These changes added improvements to address the issue as well as additional diagnostic logging should the issue occur again. We will continue to monitor for the next 45 minutes.

WebRTC updates are deployed. These changes added improvements to address the issue as well as additional diagnostic logging should the issue occur again. We will continue to monitor for the next 45 minutes.

We are deploying updates to our webRTC infrastructure to continue efforts toward addressing the issue. For the next 10 minutes there may be periods of 5-10 seconds where call control button interaction may need to be re-attempted. We will update here when the changes are completed.

We are taking steps to further isolate the issue. If you experience a drop in connection, please log out and back in to reestablish a connection.

For users of the IZ0 isolation zone (app.sharpencx.com) you may be experiencing unexpected disconnections from Sharpen Q phone. We are aware of the issue and have been working through remediation steps. If, in the interim, you experience this issue, the best way to recover is to logout and then back in. This will force a connection to a new webRTC server.