Outage in Sharpen
Issues answering interactions placing outbound calls in Sharpen Q
Resolved MinorIncident Report
Agents working within Sharpen Q have likely been experiencing issues with loading interactions when answered or placing outbound calls, SMS messages or emails. We are actively monitoring after this behavior was found and corrected. If you continue to experience issues please reach out to the SharpenCare team via the service portal or by opening a case via email to support@sharpencx.com.
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Latest Updates ( sorted recent to last )
MONITORING
about 3 years ago - at 09/29/2022 03:18PM
Agents working within Sharpen Q have likely been experiencing issues with loading interactions when answered or placing outbound calls, SMS messages or emails. We are actively monitoring after this behavior was found and corrected. If you continue to experience issues please reach out to the SharpenCare team via the service portal or by opening a case via email to support@sharpencx.com.
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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