Outage in Sharpen

IZ0 Intermittent Sharpen Q Delay

Resolved Minor
December 14, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Users of the Sharpen Q platform in IZ0 (app.sharpencx.com) may intermittently experience delays in Sharpen Q actions or unexpected errors. We have all necessary resources engaged and are investigating.
Components affected
Sharpen app.sharpencx.com Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/14/2022 05:28PM

We have observed sustained recovery. This incident is now resolved.

MONITORING almost 3 years ago - at 12/14/2022 04:50PM

This issue is now resolved. We will continue to monitor for sustained recovery.

INVESTIGATING almost 3 years ago - at 12/14/2022 04:43PM

Users of the Sharpen Q platform in IZ0 (app.sharpencx.com) may intermittently experience delays in Sharpen Q actions or unexpected errors. We have all necessary resources engaged and are investigating.

Latest Sharpen outages

Test Incident - 10 days ago
Inbound Calls leveraging VCX/CX Experiencing Dead-Air - IZ1 - 14 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago

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