Outage in Sharpen

App slowness being experienced in IZ0 isolation zone

Resolved Minor
December 27, 2022 - Started almost 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

We currently are experiencing an unexpected event introducing unexpected slowness within our IZ0 isolation zone. This behavior is currently under investigation. Updates will be posted here as new information is available.
Components affected
Sharpen app.sharpencx.com Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/28/2022 04:47AM

Systems have remained stable through our monitoring period. This issue is resolved.

MONITORING almost 3 years ago - at 12/28/2022 03:47AM

We are continuing to monitor. Performance remains stable.

MONITORING almost 3 years ago - at 12/28/2022 02:39AM

We are continuing to monitor. Performance remains stable.

MONITORING almost 3 years ago - at 12/28/2022 01:57AM

We are continuing to monitor recovery. Since the last change, performance has stabilized.

MONITORING almost 3 years ago - at 12/28/2022 12:42AM

We have deployed a fix and are monitoring recovery.

IDENTIFIED almost 3 years ago - at 12/28/2022 12:11AM

We have identified a potential solution and are deploying/testing in low level environments. Provided our testing validates the proposed fix, we will move to production shortly.

INVESTIGATING almost 3 years ago - at 12/27/2022 11:32PM

We are continuing our investigation. Thank you for your patience as we continue to investigate. Most users would have seen sustained recovery as of 5:31 PM ET. For those who may still be impacted, we continue to have all key resources engaged to rully resolve this issue.

INVESTIGATING almost 3 years ago - at 12/27/2022 10:35PM

We are continuing our investigation. You have likely experienced intermittent periods of impact and recovery. We continue to target full sustained recovery.

MONITORING almost 3 years ago - at 12/27/2022 10:20PM

We are observing continued impact and have all necessary resources engaged to resolve the issue.

MONITORING almost 3 years ago - at 12/27/2022 09:57PM

We have identified the issue and corrected the defect. We will continue monitoring for sustained recovery.

IDENTIFIED almost 3 years ago - at 12/27/2022 09:46PM

We have identified the source of the problem and are working through corrective actions.

MONITORING almost 3 years ago - at 12/27/2022 09:45PM

We are observing additional impact and continue to work through resolving impact.

MONITORING almost 3 years ago - at 12/27/2022 09:00PM

We have identified and corrected the issue and are monitoring sustained recovery.

INVESTIGATING almost 3 years ago - at 12/27/2022 08:40PM

Investigation continues

INVESTIGATING almost 3 years ago - at 12/27/2022 08:22PM

Impact is persisting. We are continuing our investigation.

INVESTIGATING almost 3 years ago - at 12/27/2022 08:21PM

We have enacted preliminary corrective actions to restore service. We are monitoring for recovery.

INVESTIGATING almost 3 years ago - at 12/27/2022 08:11PM

We are continuing our investigation. We have all necessary resources engaged and are isolating the issue. We are working to restore service as soon as possible.

INVESTIGATING almost 3 years ago - at 12/27/2022 07:55PM

We currently are experiencing an unexpected event introducing unexpected slowness within our IZ0 isolation zone. This behavior is currently under investigation. Updates will be posted here as new information is available.

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