Outage in Sharpen

Monitoring IZ0 app performance

Resolved Minor
December 28, 2022 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

Following the impact experienced in IZ0 (app.sharpencx.com) yesterday, we are monitoring our corrective actions. We will be actively reporting our observations here if any problems arise.
Components affected
Sharpen app.sharpencx.com Sharpen Q
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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/28/2022 08:08PM

This issue has been confirmed to be resolved.

MONITORING almost 3 years ago - at 12/28/2022 06:47PM

Since our corrective actions were committed, we've seen the sustained full recovery for all users as we've expected. We will continue to monitor.

MONITORING almost 3 years ago - at 12/28/2022 06:22PM

We have implemented corrective actions and are monitoring sustained recovery.

INVESTIGATING almost 3 years ago - at 12/28/2022 06:12PM

We are continuing our investigation and are working to restore to full service as soon as possible. We have recently deployed corrective actions and will monitor the continued recovery.

INVESTIGATING almost 3 years ago - at 12/28/2022 05:38PM

We are continuing our investigation and are working to restore to full service as soon as possible. Most users will have experienced restoration as of 12:05 ET. We are continuing to work with the unique users experiencing issues to restore full service.

INVESTIGATING almost 3 years ago - at 12/28/2022 05:17PM

We are continuing our investigation and are working to restore to full service as soon as possible.

INVESTIGATING almost 3 years ago - at 12/28/2022 05:03PM

We are continuing our investigation and are working to restore to full service as soon as possible.

INVESTIGATING almost 3 years ago - at 12/28/2022 04:39PM

Slow downs are likely more present. We have identify the fault zone and are working through resolution options.

INVESTIGATING almost 3 years ago - at 12/28/2022 04:19PM

We are beginning to see some minor slow down in app and are working to address the issue. Your users may see marginally slower performance when navigating the application.

MONITORING almost 3 years ago - at 12/28/2022 03:02PM

Following the impact experienced in IZ0 (app.sharpencx.com) yesterday, we are monitoring our corrective actions. We will be actively reporting our observations here if any problems arise.

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