Outage in Sharpen
Potential Service Disruption
Resolved MinorIncident Report
We are aware of a potential service disruption in our IZ0 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/11/2023 06:40PM
This event has been resolved.
MONITORING
over 2 years ago - at 04/11/2023 06:13PM
Sharpen's monitoring caught an event with an app host falling into a bad state. Agents in the IZ0 isolation zone may have experienced issues placing outbound calls from Sharpen Q causing them to fall into a stuck loading state on the outbound interaction. If agents are still stuck in this state a logout and subsequent log back in will recover their status.
Service has been restored to normal operation however if you have agents that continue to experience any impact please reach out to the SharpenCare team for assistance.
INVESTIGATING
over 2 years ago - at 04/11/2023 05:57PM
We are aware of a potential service disruption in our IZ0 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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