Outage in Sharpen
Intermittent dead air IZ1 isolation zone (app.iz1.sharpen.cx).
Resolved MinorIncident Report
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 07/10/2023 09:21PM
This issue has been resolved.
MONITORING
over 2 years ago - at 07/10/2023 09:00PM
A fix has been implemented as of 4:52 PM EDT. Testing has confirmed restoration for 100% of test calls. We will continue to monitor for sustained recovery.
INVESTIGATING
over 2 years ago - at 07/10/2023 08:44PM
We are continuing to investigate the issue. We have narrowed the scope of the troubleshooting and expect confirmation of the root cause shortly.
INVESTIGATING
over 2 years ago - at 07/10/2023 08:22PM
We are continuing to investigate the failure. Intermittently, some phone interactions may result in dead air. We have isolated the fault zone and are working to restore service as soon as possible.,
INVESTIGATING
over 2 years ago - at 07/10/2023 08:11PM
We are currently investigating this issue.
Latest Sharpen outages
IZ1 - Classic Logic Routing Issues - about 1 month ago
Call Quality and Latency Degradation - about 1 month ago
IZ0 unexpected experiences - 3 months ago
Insights Dashboards will not load - 5 months ago
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