Outage in Sharpen

Inbound/Outbound Call Failures in Sharpen Q (IZ0)

Resolved Major
July 27, 2023 - Started over 1 year ago - Lasted 43 minutes
Official incident page

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Outage Details

We are aware of a potential service disruption that is impcating the ability to process calls in Sharpen Q. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Outbound Voice Sharpen Q Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/27/2023 05:19PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/27/2023 04:49PM

We have identified the root cause impacting Sharpen Q call operations and have restored service as of 12:38 PM Eastern. If users are still experiencing issues placing or receiving calls in Sharpen Q, please have them log out and back in. If issues continue to persist, please reach out to Sharpen Customer Care.

INVESTIGATING over 1 year ago - at 07/27/2023 04:37PM

We are aware of a potential service disruption that is impcating the ability to process calls in Sharpen Q. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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