Inbound call routing impact if leveraging SharpenDB lookup

We have continued to see successful SharpenDB query events since our recovery steps were put in place. If you continue to experience any service impact don't hesitate to reach out to the SharpenCare team for assistance.

Recovery steps are complete for IZ1 and we are now seeing successful querying to SharpenDB from VCX projects. We are moving the status of this impact to monitoring while we validate further. Please reach out to the SharpenCare team via the service portal or at (355) 249-3357, option 2 if you continue to experience impact.

Steps to recover in the still impacted IZ1 isolation zone are in motion. We expect to see recovery of functionality shortly. An update of service restoration will be sent as soon as the change steps are complete.
Currently sustained recovery is being seen in the IZ0 isolation zone.

Restoration of functionality has been completed for the IZ0 isolation zone with restoration to IZ1 incoming momentarily.

We are nearing confirmation in the cause of the behavior and are putting next steps in place.

We've found and corrected issues we were seeing with Logic+ ability to query SharpenDB however the ability for VCX projects to query SharpenDB is still impacted.
We're continuing to isolate the cause for that functionality to complete full restoration.

We're continuing to narrow down on the area of concern with this impact and are closing in on a potential cause for the behavior. Next steps for recovery are to come shortly.

We're receiving early indications that call routing may be impacted for some customers if they use SharpenDB data lookups to return data for intelligent routing. Our Care and Development teams are reviewing the behavior and will have next steps soon.