Outage in Sharpen

IZ1 Service Disruption

Resolved Minor
August 28, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Components affected
Sharpen Q Sharpen app.iz1.sharpen.cx
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/28/2024 09:04PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/28/2024 08:49PM

All corrective actions have been implemented and we are observing recovery. We will continue to monitor for the next 15 minutes.

IDENTIFIED about 1 year ago - at 08/28/2024 08:39PM

We have identified there are still some lingering interruptions to functions such as hanging up calls. Our team continues to employ corrective actions to restore service as soon as possible.

MONITORING about 1 year ago - at 08/28/2024 08:37PM

We have identified the fault as an underlying AWS service crash. Recovery was automatically established, and we are monitoring for sustained recovery.

INVESTIGATING about 1 year ago - at 08/28/2024 08:31PM

Users of the Sharpen Q platform within our IZ1 isolation zone (app.iz1.sharpen.cx) may have experienced intermittent degradation starting at 4:22 PM EDT. All necessary resources are engaged and working to fully restore service as soon as possible

INVESTIGATING about 1 year ago - at 08/28/2024 08:24PM

We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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