Outage in Sharpen

IZ1 Service Disruption

Resolved Minor
August 28, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/28/2024 09:04PM

This incident has been resolved.

MONITORING 6 months ago - at 08/28/2024 08:49PM

All corrective actions have been implemented and we are observing recovery. We will continue to monitor for the next 15 minutes.

IDENTIFIED 6 months ago - at 08/28/2024 08:39PM

We have identified there are still some lingering interruptions to functions such as hanging up calls. Our team continues to employ corrective actions to restore service as soon as possible.

MONITORING 6 months ago - at 08/28/2024 08:37PM

We have identified the fault as an underlying AWS service crash. Recovery was automatically established, and we are monitoring for sustained recovery.

INVESTIGATING 6 months ago - at 08/28/2024 08:31PM

Users of the Sharpen Q platform within our IZ1 isolation zone (app.iz1.sharpen.cx) may have experienced intermittent degradation starting at 4:22 PM EDT. All necessary resources are engaged and working to fully restore service as soon as possible

INVESTIGATING 6 months ago - at 08/28/2024 08:24PM

We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.

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