Outage in Sharpen

Insights Application Not Loading - Blank Screen

Resolved Minor
November 13, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We're aware of an ongoing issue with the Sharpen Insights application suite - where navigating in-app, loading a saved Dashboard link, etc results in a blank white screen for all users. The issue has been reproduced by our Care Team in both IZ0 and IZ1 portions of our infrastructure. We're working to identify the underlying issue, and will share additional details as more information becomes available.
Components affected
Sharpen Insights Sharpen Insights
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2024 08:30AM

The underlying issue has been resolved for Insights, and the Care Team has verified all reports/dashboards/agent vues are loading at this time in IZ0 and IZ1.

IDENTIFIED about 1 month ago - at 11/13/2024 07:45AM

We've identified the underlying issue that is causing the reporting end-point to be unresponsive/only load a blank page in the application. We're in the process of getting things corrected and will share another update when there is full restoration to Insights.

INVESTIGATING about 1 month ago - at 11/13/2024 06:54AM

We're aware of an ongoing issue with the Sharpen Insights application suite - where navigating in-app, loading a saved Dashboard link, etc results in a blank white screen for all users. The issue has been reproduced by our Care Team in both IZ0 and IZ1 portions of our infrastructure. We're working to identify the underlying issue, and will share additional details as more information becomes available.

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