Outage in Sharpen
Sharpen Database Availability Issue - IZ1 - 19DEC24
Resolved Major
Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial
Outage Details
Components affected
Sharpen Inbound VoiceLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
In collaboration with AWS we have identified a path to resolution. We expect resolution within 4 hours and will be providing hourly updates as we progress.
Corrective actions/efforts are still underway with our vendor (AWS) -- where the underlying database communication issue has been identified. We'll proceed with validation efforts and post further updates to this status page, as soon as restoration has been achieved.
We are currently investigating an issue where Call Flows using SharpenDB2 for data dips are failing, resulting in inbound interaction failures or routing misbehavior. We have identified the issue and are working with our vendor to resolve.
Latest Sharpen outages
Be the first to know when Sharpen and other third-party services go down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3278 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime