Outage in Sharpen
IZ1 Sharpen Q Disruption
Resolved Minor
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Outage Details
Components affected
Sharpen QLatest Updates ( sorted recent to last )
This incident has been resolved.
We are seeing recovery to all impacted services and will continue to monitor.
We have observed restoration of underlying infrastructure and are re-assessing service availability.
We have isolated the fault zone of the issue and are working with our cloud infrastructure provider, AWS, to identify a solution. Currently, users may be impacting disruption to call controls (hold, transfer, mute, hangup, etc.), but calls can still be handled after initiation. Additionally, some call flows leveraging logic+ may be experiencing impact. We are working diligently to restore service as soon as possible.
We are aware of a potential service disruption to Sharpen Q in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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