Outage in SharpSpring

Scheduled Emails not Appearing on "Scheduled Automation Events" Page

Resolved Minor
December 16, 2022 - Started about 2 years ago - Lasted 39 minutes
Official incident page

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Outage Details

Some customers have recently reported that pre-scheduled emails are not appearing on the "Scheduled Automation Events" Page for some users. Our team has investigated the reports and confirmed that all emails are being sent normally at the selected dates and times. If you would like to review email send events to ensure your email has been scheduled, you can also review scheduled emails within the Content Calendar or the Audit Log.
Components affected
SharpSpring Email Sending
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/17/2022 12:03AM

Our team has released an update so that scheduled emails are now visible on the "Scheduled Automation Events" page for all users.

If you have any questions or concerns regarding email scheduled, please do not hesitate to contacts our support team.

IDENTIFIED about 2 years ago - at 12/16/2022 11:26PM

Some customers have recently reported that pre-scheduled emails are not appearing on the "Scheduled Automation Events" Page for some users.

Our team has investigated the reports and confirmed that all emails are being sent normally at the selected dates and times.

If you would like to review email send events to ensure your email has been scheduled, you can also review scheduled emails within the Content Calendar or the Audit Log.

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