Check if SHEIN is down, official outages, user-reported issues, and outages map.
SHEIN is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
See what users are saying about SHEIN issues that impacted them and how they are affected by the outage.
alissa - app is not loading and keeps kicking me out of the app.
The app keeps crashing and won’t load.
Huia - the app is not opening , have reinstalled it and still not working.
Ara - I cannot open my shein app.
When opening app says something is wrong with server and to try again later..
weaamalseh@gmail.com - Shein doesn't work for me.
Elupcie - I’m trying to pay for my stuff and it keeps on saying payment failed.
Can't log in. Keeps telling me my password is incorrect. Locked me out in the morning. Waited hours throughout the day and cleared my cache and I still cannot login, can't change the password..
Jocelyne - Trying to open my Shein app, but it keeps shutting down..
Giving error message won’t let me check out with my order.
H - Not working said servers are down.
customer services and ticket submit to customer services not working.
A - App stays on logo then crashes. Cleared cache and reinstalled. Still doesn’t pass white logo screen before crashing..
I can't seem to login or register. When it comes to my phone number it tells me it is not valid.
Mine when im trying to add an account its saying service unavailable try again later.I tried uninstalling and reinstalling the app but still the same issue.
It won't let me search for anything or click on any of the categories..
Anyone else having issues with shien logging in and recieving the code.
I have ordered a few things from Shein, and now I can not get back into my account. Trying to log into Shein, but not getting the code sent to my correct number or email. I have cleared my cache, and wireless is strong. Still nothing. This is very frustrating..
Ilham - All sections are empty except for clothing.
Page won't load and flashes up at 403.
Keeps going to status 403.
Login fails.
Login fails.
Order not processed.
Login fails.
Login fails.
Vashti - I am seeing the site keeps flickering when I am viewing or trying to make purchases..
Gillian - I have a blank screen saying you are updating your system then an orange sign saying refresh but nothing is happening when you press refresh.
Jane - "Something is wrong with our server" error page at checkout.
Priyanshi - The app is not working it shows sorry couldn’t find but I didn’t even search anything .
IsDown has tracked 2 incidents since started monitoring SHEIN status in August 2025. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official SHEIN outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Dec 05, 2025
03:50 AM EST
|
Not Confirmed by SHEIN
Possible Outage Indicated by User Reports
|
35 minutes |
|
Nov 05, 2025
02:39 PM EST
|
Not Confirmed by SHEIN
Possible Outage Indicated by User Reports
|
about 3 hours |
SHEIN isn't down. You can check SHEIN status and incident details on the top of the page. IsDown continuously monitors SHEIN official status page every few minutes. In the last 24 hours, there were 0 outages reported.
SHEIN is currently operational. You can check SHEIN status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of SHEIN being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the SHEIN official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
We don't have a record of SHEIN last outage
IsDown and DownDetector help users determine if SHEIN is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about SHEIN's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.