Outage in Sherweb

Incident with Incoming calls to Technical Support Department

Resolved Minor

October 01, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

A possible issue affecting customer experience phone services has been detected. Symptoms include: Some agents unable to answer customer experience calls. Our system administrators are investigating to determine the cause and potential impact. Please check back with this status page for developments regarding this issue. Thank you for your patience. Our apologies for any inconvenience caused. Best regards, The Sherweb Technical Support Team

Components affected

Sherweb Technical Support

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Latest Updates ( sorted recent to last )

INFORMATIONAL over 2 years ago - at 10/01/2023 02:19PM

A possible issue affecting customer experience phone services has been detected. Symptoms include: Some agents unable to answer customer experience calls.
Our system administrators are investigating to determine the cause and potential impact.
Please check back with this status page for developments regarding this issue.
Thank you for your patience. Our apologies for any inconvenience caused.
Best regards,
The Sherweb Technical Support Team

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