Outage in Sherweb

Issue detected on M365 Backup Powered by Veeam - USA & Canada

Minor

July 24, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada . Impact Level: InvestigatingObsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793

Components affected

Sherweb Hosted Services Sherweb M365 backup powered by Veeam Sherweb Canada East 1 Sherweb United States East 1 Sherweb General Sherweb General Sherweb Self-Service Portal Sherweb Self-Service Portal Sherweb Veeam Cloud Connect Sherweb Veeam Cloud Connect

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Latest Updates ( sorted recent to last )

INFORMATIONAL 1 day ago - at 07/24/2026 08:34PM

We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada .

Impact Level: InvestigatingObsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N

Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793

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