Outage in Sherweb
Performance Degraded - VSPC (Veeam Service Provider Console)
Minor
August 25, 2026 - Started about 21 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)Impact Level: Performance DegradedYou may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing.Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue.Next Update: We will provide our next update by August 26th, 12:00 PM EDT
Components affected
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Latest Updates ( sorted recent to last )
INFORMATIONAL
5 days ago - at 08/21/2026 04:00PM
We are currently investigating an issue impacting VSPC (Veeam Service Provider Console)Impact Level: Performance DegradedYou may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing.Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue.Next Update: We will provide our next update by August 26th, 12:00 PM EDT
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