Outage in Sherweb
Issue detected on Cumulus Billing engine
Resolved MinorIncident Report
We are currently investigating an issue impacting Cumulus Billing engine.
Impact Level: Investigating
Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.
Next update: We will provide an update within 60 minutes.
Components affected
Sherweb Shopping Cart Sherweb Billing API Sherweb Hosted Services Sherweb MFA: SMS Sherweb API Sherweb Shopping API Sherweb MFA: Email Sherweb Cumulus Portal Sherweb GeneralTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INFORMATIONAL
about 2 hours ago - at 08/27/2026 09:03PM
We are currently investigating an issue impacting Cumulus Billing engine.
Impact Level: Investigating
Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.
Next update: We will provide an update within 60 minutes.
Latest Sherweb outages
Update: Monitoring - Technical Support - 7 days ago
Update: Partial Outage - Cumulus - 24 days ago
Update: Performance degraded - PSA billing integration - 27 days ago
Issue detected on M365 Backup Powered by Veeam - USA & Canada - about 1 month ago
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