Outage in Sherweb
Incident – MSFT Transactions Stuck in Processing State
Resolved MinorIncident Report
We are currently experiencing an incident impacting the purchase and amendment of Microsoft 365 subscriptions. Transactions initiated in Cumulus are getting stuck in a Processing/Queued state and are not completing as expected.Error Message from MSFT API:
“Subscription is not ready to be updated. Please try again after sometime.”Impact:Delays in processing new purchases and subscription amendments
Orders may remain pending without completion
Next Steps:
We are actively working with Microsoft support to investigate the issue and determine the root cause.
We will provide further updates as soon as more information becomes available. Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team
Components affected
Sherweb Hosted Services Sherweb External Marketplace Services Sherweb Cumulus Portal Sherweb Microsoft Sherweb General Sherweb Azure Sherweb Dynamics 365 Sherweb Microsoft 365 Sherweb Office 365Need to monitor Sherweb outages?
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Latest Updates ( sorted recent to last )
INFORMATIONAL
1 day ago - at 03/19/2026 07:23PM
We are currently experiencing an incident impacting the purchase and amendment of Microsoft 365 subscriptions. Transactions initiated in Cumulus are getting stuck in a Processing/Queued state and are not completing as expected.Error Message from MSFT API:
“Subscription is not ready to be updated. Please try again after sometime.”Impact:Delays in processing new purchases and subscription amendments
Orders may remain pending without completion
Next Steps:
We are actively working with Microsoft support to investigate the issue and determine the root cause.
We will provide further updates as soon as more information becomes available. Please check back with this status page for developments regarding this issue.Thank you for your patience. Our apologies for any inconvenience caused.Best regards,The Sherweb Technical Support Team
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