Outage in Sherweb

Update: Partial Outage - Cumulus

Resolved Minor

July 08, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

Components affected

Sherweb Cumulus Portal Sherweb General Sherweb Hosted Services

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Latest Updates ( sorted recent to last )

INFORMATIONAL 9 days ago - at 07/08/2026 05:13PM

We are currently investigating an issue impacting
Cumulus Portal
.

Impact Level: Investigating

Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service.

Next update: We will provide an update within 60 minutes.

INFORMATIONAL 9 days ago - at 07/08/2026 05:36PM

This is an
update regarding the ongoing disruption to CumulusImpact Level: Partial OutageYou may currently be experiencing the inability to create a new organization in CumulusCurrent
Progress: Our team is still investigating and working on
identifying the cause of the issue.Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:30 EDT on Jul 08th

INFORMATIONAL 9 days ago - at 07/08/2026 05:48PM

This is an
update regarding the ongoing disruption to Cumulus

Impact Level: Partial OutageYou may currently be experiencing the inability to create a new organization in Cumulus

Current
Progress: Our team has identified the potential cause come from a Data Base sync issue and is
currently implementing a fix.

Next Update: We will continue to monitor the implementation and
will provide our next update by 14:30 EDT on July 08th

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