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Outage in Sherweb

Issue detected on Cumulus

Minor
July 20, 2026 - Started about 12 hours ago
Official incident page

Incident Report

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 4 PM EST, July 21st, 2026
Components affected
Sherweb Hosted Services Sherweb Cumulus Portal Sherweb General Sherweb API Sherweb MFA: SMS Sherweb MFA: Email Sherweb Shopping Cart Sherweb Billing API Sherweb Shopping API

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 12 hours ago - at 07/20/2026 08:28PM





We are
currently investigating an issue impacting provisioning in Cumulus

Impact
Level: Investigating

You may
currently be experiencing issues when trying to reduce or revert Microsoft 365
subscription quantities, even in the 7-day cancellation window.

Current
Progress: Our team
is still investigating and working on identifying the cause of the issue.

Next
Update: We will provide our next update by 4 PM
EST, July 21st, 2026





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