Outage in ShipEngine
FedEx Label Generation Error
Resolved MinorIncident Report
Summary AI Generated
**FedEx Label Generation Error on ShipEngine** A FedEx API issue prevented certain ShipStation users from generating FedEx US shipping labels, returning the error "Unable to create FedEx shipment. This action cannot be completed at this time." The problem was traced to FedEx's own API infrastructure, with ShipEngine coordinating directly with FedEx toward a resolution. The incident lasted approximately 35 days with no confirmed resolution noted in the available updates.
We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.
Components affected
ShipEngine FedEx USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 05/27/2026 09:06PM
We are continuing to work with FedEx to find a resolution.
The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."
IDENTIFIED
about 2 months ago - at 05/26/2026 02:09PM
FedEx Continues to report issues with their API. We will provide another update once there is further information.
IDENTIFIED
2 months ago - at 05/22/2026 09:55PM
We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.
INVESTIGATING
2 months ago - at 05/22/2026 04:55PM
We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.
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