Outage in ShipHero
Slowness
Resolved MajorIncident Report
We are investigating reports of general slowness in the app.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/22/2023 09:28AM
We determined the source of the issue was a failure in one of the instances balancing requests to the database.
We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.
INVESTIGATING
almost 2 years ago - at 11/22/2023 07:40AM
We are investigating reports of general slowness in the app.
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