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Outage in ShipHero

Slowness

Resolved Major
November 22, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of general slowness in the app.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/22/2023 09:28AM

We determined the source of the issue was a failure in one of the instances balancing requests to the database.
We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.

INVESTIGATING over 2 years ago - at 11/22/2023 07:40AM

We are investigating reports of general slowness in the app.

Latest ShipHero outages

Shippo is down - about 1 month ago
DHL API Outage - 5 months ago
System outage - 5 months ago

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