Outage in ShipHero

Dashboard & Shipping can't authenticate

Resolved Minor
May 03, 2024 - Started over 1 year ago - Lasted 18 minutes
Official incident page

Incident Report

Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/03/2024 08:33PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/03/2024 08:22PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/03/2024 08:19PM

We've isolated the issue, it's recovering, most new log ins should succeed.

INVESTIGATING over 1 year ago - at 05/03/2024 08:15PM

Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

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