Outage in ShipHero

Inventory is not being deducted on shipment.

Resolved Major
July 24, 2024 - Started 5 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.
Components affected
ShipHero Printing
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/25/2024 12:10AM

All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.

MONITORING 5 months ago - at 07/24/2024 07:18PM

All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.

MONITORING 5 months ago - at 07/24/2024 07:06PM

We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.

IDENTIFIED 5 months ago - at 07/24/2024 06:16PM

Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.

INVESTIGATING 5 months ago - at 07/24/2024 05:23PM

Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.

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