Outage in ShipHero

FedEx Outage

Resolved Major
October 05, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.
Components affected
ShipHero Printing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/05/2024 06:02PM

FedEx service is now restored.

IDENTIFIED 3 months ago - at 10/05/2024 04:01PM

FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.

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