Outage in ShipHero
UPS quoting prices without discounts for some customers
Resolved MinorIncident Report
UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 10/24/2024 07:57PM
This incident has been resolved.
MONITORING
about 1 year ago - at 10/24/2024 05:42PM
UPS reports the issue is fixed. We're monitoring.
IDENTIFIED
about 1 year ago - at 10/24/2024 04:44PM
UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases
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