Outage in Shippo

Degraded performance on OnTrac Tracking

Resolved Minor
December 16, 2024 - Started 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing a partial degradation in OnTrac Tracking and our team is working on a resolution. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Components affected
Shippo OnTrac
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/17/2024 12:28AM

This incident has been resolved.

MONITORING 2 months ago - at 12/16/2024 10:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 12/16/2024 07:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 12/16/2024 04:39PM

We are experiencing a partial degradation in OnTrac Tracking and our team is working on a resolution. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

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