Outage in Shippo

Elevated error rate on Label Purchase

Resolved Major
March 24, 2025 - Started 11 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have detected an elevated error rate from label generation. Our engineering team actively working on this
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 03/24/2025 10:03PM

This incident has been resolved.

MONITORING 11 days ago - at 03/24/2025 09:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 03/24/2025 08:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 days ago - at 03/24/2025 08:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 days ago - at 03/24/2025 07:48PM

We have detected an elevated error rate from label generation. Our engineering team actively working on this

source IsDown Shipping service outage affecting users Reports started 8 minutes before official outage was reported

Users report inability to create labels, generate non-USPS rates, and receive error messages, hindering shipping operations.

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