Outage in Shippo
Elevated error rate on DHL eCommerce Transaction API
Resolved MajorIncident Report
Summary AI Generated
Shippo detected an elevated error rate on the DHL eCommerce Transaction API, which prevented label generation for the duration of the incident. DHL confirmed a major outage on their end and worked to resolve it. The incident lasted approximately 26 minutes before being fully resolved.
We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Components affected
Shippo DHL eCommerceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/29/2026 07:48PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 07/29/2026 07:27PM
Carrier Confirmed they have an major outage on their end ,they are actively working on this to resolve the issue
INVESTIGATING
2 days ago - at 07/29/2026 07:25PM
We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
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