Outage in Shippo
Elevated errors on FedEx rating and label purchase
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced a 17-hour incident where intermittent errors affected FedEx rate quotes and label purchases due to a rate limit imposed by FedEx's API. Affected requests returned errors but could be retried, and all other carriers remained fully operational. Shippo worked directly with FedEx to resolve the issue, which was fully resolved on September 3, 2026.
We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected.
We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.
Components affected
Shippo FedExTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/03/2026 10:30AM
This incident has been resolved.
INVESTIGATING
14 days ago - at 09/03/2026 05:06AM
FedEx's IT teams are actively working on the issue and continuing to investigate the root cause. At this time, we do not have any additional updates or an estimated timeline for resolution.
As soon as I receive any new information, I will share it with you right away.
INVESTIGATING
14 days ago - at 09/02/2026 05:31PM
We are currently seeing intermittent errors on FedEx rate quotes and FedEx label purchases due to a rate limit applied at the carrier's API. Affected requests return an error and can be retried. Other carriers are unaffected.
We are engaged directly with FedEx to restore normal service and will post an update as soon as we have more information.
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