Outage in Shippo
Royal Mail Storefeeder Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**Royal Mail Storefeeder Service Degradation Summary** Shippo experienced a ~3.7-hour degradation in Royal Mail Storefeeder tracking event updates, caused by an unexpected issue on the carrier's tracking system. Label generation and rating remained fully functional throughout the incident. Royal Mail Storefeeder resolved the underlying issue on their end, restoring tracking data flow, and Shippo confirmed a reduction in error rates before closing the incident.
Hi Team, we are currently observing a delay in Royal Mail Storefeeder tracking event updates. Tracking event updates will be delayed. Label generation and rating are not impacted. We have reached out to Royal Mail Storefeeder and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/24/2026 10:33AM
This incident has been resolved.
IDENTIFIED
8 days ago - at 10/24/2026 09:48AM
We received an update from the carrier confirming that their tracking system was impacted by an unexpected issue, which is currently being resolved. They indicated that tracking data should now be flowing again.
We are also observing a reduction in the error rate on our end. We will continue to monitor and keep you posted on any further updates.
INVESTIGATING
8 days ago - at 10/24/2026 06:53AM
Hi Team, we are currently observing a delay in Royal Mail Storefeeder tracking event updates. Tracking event updates will be delayed. Label generation and rating are not impacted. We have reached out to Royal Mail Storefeeder and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
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