Outage in Shippo
Royal Mail Service Degradation
Resolved MinorIncident Report
Summary AI Generated
Shippo experienced a 2.1-hour degradation affecting Royal Mail label generation due to elevated error rates on Royal Mail's Transaction API. Tracking and rating services remained unaffected throughout the incident. The issue was resolved after Shippo coordinated with Royal Mail and monitored the situation.
Hi Team, we are currently observing an elevated error rate on Royal Mail's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Royal Mail and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/28/2026 12:35PM
This incident has been resolved.
INVESTIGATING
4 days ago - at 10/28/2026 10:29AM
Hi Team, we are currently observing an elevated error rate on Royal Mail's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to Royal Mail and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
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