Outage in ShipStation

FedEx International Priority service issue - 04.06.2022

Resolved Minor
April 06, 2022 - Started over 3 years ago - Lasted about 16 hours
Official incident page

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Outage Details

We have identified an issue with connected US, Canada and Australia -based FedEx accounts. When attempting to create labels using FedEx International Priority services, users are being met with the following error: "Requested value 'FEDEX_INTERNATIONAL_PRIORITY' was not found." We are aware of this issue, and our engineers are working to correct the problem.
Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 04/07/2022 01:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 04/06/2022 10:22PM

We have identified an issue with connected US, Canada and Australia -based FedEx accounts. When attempting to create labels using FedEx International Priority services, users are being met with the following error:

"Requested value 'FEDEX_INTERNATIONAL_PRIORITY' was not found."

We are aware of this issue, and our engineers are working to correct the problem.

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