Outage in ShipStation

DHL Express Outage - Error message is “(1) System Unavailable.” when creating shipping labels.

Resolved Major
November 29, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Currently DHL Express is experiencing an outage that is affecting label generation. The below error is observed when creating a label: "Error message is “(1) System Unavailable.” We are currently monitoring this and will give you an update.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/29/2022 03:20AM

DHL Express has now confirmed that this issue with respect to label creation has been resolved.
Thank you for your patience and understanding.

IDENTIFIED almost 2 years ago - at 11/29/2022 01:57AM

Currently DHL Express is experiencing an outage that is affecting label generation.
The below error is observed when creating a label: "Error message is “(1) System Unavailable.”
We are currently monitoring this and will give you an update.

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